Terms of Use
Gautam and all our coaches, experts & professionals (hereafter referred to as “Pondi Express”) will not be held responsible in any way for the information that you request or receive through or on our website, blog, e-mails, social media posts, training plans, helpdesk and/or products.
In no event will we be liable to any party for any direct, indirect, special, incidental, equitable or consequential damages for any use of, or reliance on this website, social media posts, blog, emails, training plans, helpdesk, and/or products, including, without limitation, any lost profits, personal or business interruptions, personal injuries, accidents, misapplication of information or any other loss, malady, disease or difficulty, or otherwise, even if we are expressly advised of the possibility of such damages or difficulties.
Reference or links in this website, social media posts, blog, e-mails, training plans, helpdesk or products to any other business or entity’s information, opinions, advice, programs, services, or products do not constitute our endorsement or recommendation. We are not responsible for the contents of any off-site web pages, companies or persons linked or referenced in this site.
Medical Disclaimer
Pondi Express strongly recommends that you consult with your physician before beginning any training plan. You should be in good physical condition to commence training. We are not licensed medical care providers and have no expertise in diagnosing, examining, or treating medical conditions of any kind, or in determining the effect of any specific exercise on a medical condition.
You should understand that when participating in any exercise or training plan, there is the possibility of physical injury. If you choose to follow our coaching plans, you agree that you do so at your own risk, are voluntarily following your plan, assume all risk of injury to yourself, and agree to release and discharge Pondi Express from any and all claims or causes of action, known or unknown, arising out of Pondi Express.
Pondi Express is not responsible or liable for any advice, course of treatment, diagnosis or any other information, services or products that you obtain through this website, social media posts, blog, e-mails, training plans, helpdesk or products. You are encouraged to consult with your doctor with regard to this information contained on or through this website.
Personal Disclaimer
The information contained in our website, social media posts, blog, e-mails, training plans, helpdesk and/or products is for training and informational purposes only. While we draw on our prior professional expertise and background, you acknowledge that we are supporting you in our roles exclusively as coaches only. We are not medical health practitioners or mental health providers and we are not holding ourselves out to be in any capacity. Rather, we serve as coaches, mentors and guides who help you reach your own performance goals.
You acknowledge that you take full responsibility for your health, life and well-being, as well as the health, lives and well-being of your family and children (born and unborn, as applicable), and all decisions now or in the future. Our goal is to provide accurate, published information on or through our website, social media posts, blog, e-mails, training plans, services and products; however, the information may inadvertently contain inaccuracies or typographical errors.
Every effort has been made to present you with the most accurate, up-to-date information, but because the nature of the sport and fitness industry, research is constantly evolving, we cannot be held responsible for the accuracy of our content.
Result Disclaimer
We make every effort to ensure that we accurately represent Pondi Express coaching plans and their potential for results. We cannot guarantee your future results and/or success, and you accept the risk that results will differ for each individual. As with any training plan, your results will vary, and will be based on many variables, including but not limited to, your individual capacity, experience, unique health and genetic profile, starting point, expertise, and level of commitment.
Refund Policy
All subscriptions are non-refundable. There is also no credit or prorated billing for subscriptions that are cancelled in between a billing cycle. All subscriptions are valid until the end of the billing cycle.
Under exceptional circumstances such as injuries or health related issues that may limit an individuals ability to continue with the training program, we reserve the right to review the situation and offer a suitable extensions. The maximum levy permitted under such circumstances is a 3 month extension to continue the remainder of the program.
Privacy Policy
This privacy policy (“Policy”) relates to the manner Pondi Express ("Gautam", “we”, “us”, “our”) in which we use, handle and process the data that you provide us in connection with using the products or services we offer. By using this website or by availing goods or services offered by us, the user agree to the terms and conditions of this Policy. Pondi Express is committed to protecting the privacy of users who access and use the website and related services ("Service"). This Privacy Policy explains how we collect, use, store, and protect your information when you use our Service.
Personal Information We Collect
When the user register for or use the Service, we may collect certain personal information, including your name, address, phone number, email address and profile photograph. This information is collected to create and manage your account, maintain internal records, share information and updates, provide customer support, facilitate participation in fitness challenges, and improve your overall experience with the Service.
Note: Notwithstanding anything under this Policy as required under applicable Indian laws, we will not be storing any credit card, debit card or any other similar card data of yours. Please also note that all data or information collected from the user will be strictly in accordance with applicable laws and guidelines.
Health and Fitness Data We Collect
With the user's permission, the Service may collect and process health and fitness data, including step count, distance traveled, and workout or activity information. This data may be obtained through integrations with Google Fit or through information manually entered by users within the application.
How We Use Health and Fitness Data
Health and fitness data is collected solely to track progress, share feedback, enable challenge participation, marking completion of step-based activities or challenges, calculate challenge results, generate leaderboards, and display activity-related statistics within the app. Health and fitness information is used exclusively for these purposes and is not used for advertising, marketing, or promotional activities.
For certain running challenges and activity tracking features in our mobile application, we may access limited health and fitness-related information from user's device, specifically step count data, through platform-supported health services (such as Google Health Connect, Google Fit, or Apple Health, where applicable and authorized by the user).
Access to such health data is permission-based and occurs only after user provides consent through the user's device or application settings. User may revoke this permission at any time through your device settings; however, some activity tracking or challenge-related features may no longer function as intended.
How We Use Your Information
We use the information collected to provide and improve our services, monitor challenge participation, maintain accurate rankings and leaderboards, verify challenge completion, ensure fair and effective operation of the platform, and provide customer support when required.
Data Sharing and Third-Party Services
We do not sell, rent, or trade your personal information or health data to third parties. However, we may share information with trusted service providers that assist us in operating the Service. For example, we use Firebase to support mobile application functionality, including authentication, secure data storage, analytics, and performance monitoring. These service providers are required to maintain the confidentiality and security of the information they process on our behalf.
Data Security
We take reasonable administrative, technical, and physical measures to safeguard your information against unauthorized access, disclosure, alteration, or destruction.
Data Retention
We retain the user's information only for as long as necessary to provide the Service, maintain challenge records, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we take reasonable steps to securely delete or anonymize it.
Account and Data Deletion Requests
Users have the right to request access to, correction of, or deletion of their personal information and associated account data. If the user would like to request the deletion of their account or any personal information we hold, please contact us at coach@pondiexpress.com. We will review and process such requests within a reasonable timeframe, subject to applicable legal and operational requirements.
Website cookies
We use "cookies" to collect information and to better understand customer behaviour. The user can instruct their browser to refuse all cookies or to indicate when a cookie is being sent. However, if the user do not accept cookies, they may not be able to avail our goods or services to the full extent. We do not control the use of cookies by third parties. The third party service providers have their own privacy policies addressing how they use such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. Any updates will be posted on this page, and the revised version will become effective immediately upon publication. Continued use of the Service after such updates constitutes acceptance of the revised Privacy Policy.
Queries/Grievance officer
For any queries, questions or grievances about this Policy, please contact us using the contact information provided on this website, or via email to the following:
Name: Gautam Pothineni
Email: coach@pondiexpress.com